Introducing Obligara: ISO 9001, ISO 27001 and SOC 2 in one workspace

A new compliance management platform – shaped by teams from across our group, for the kind of regulated, audit-heavy environments Bold Communications has worked in for decades – brings quality, information security and trust together on one process map and one audit trail. 

16/07/2026  ·  By Bold Communications 

Anyone who has prepped for an ISO audit on a shared drive knows the routine: registers, risk logs, the Statement of Applicability and audit schedules scattered across spreadsheets, versions diverging, evidence chased for weeks. Hold more than one certification and it doubles, because ISO 9001 and 27001 share evidence a spreadsheet can’t connect. 

A new platform launching this month sets out to retire that routine. Obligara is a compliance management platform that unifies ISO 9001, ISO 27001 and SOC 2 in a single workspace, with a genuine cross-walk between frameworks, embedded AI, and a shared audit trail. 

For us at Bold Communications, it is a launch worth marking – because Obligara was shaped by people who have worked in the same regulated, mission-critical environments we serve. 

At the centre of Obligara is a genuine ISO 27001 → SOC 2 cross-walk. All 93 ISO 27001 Annex A controls are instantiated per workspace and mapped to 71 SOC 2 Trust Services Criteria through 71 cross-walk mappings. The practical effect: an organisation that already holds ISO 27001 can move toward SOC 2 readiness without rebuilding its evidence base from scratch – or, where it prefers, start from a 40-control SOC 2 pack. 

There is a point of direct relevance for the alarm-monitoring world, too: alongside the core frameworks, Obligara supports an NSI Monitoring (ARC) scheme – the kind of standard the Alarm Receiving Centres many of our own customers operate are measured against. 

Obligara was developed by compliance and information security specialists from across the Manos Software Group, one of Valsoft Corporation’s decentralized operating entities – including Bold Communications, GeminiSense, and Innovative Business Software. Between them, these teams have spent years running ISO 9001 and ISO 27001 programmes in environments where compliance is an operating requirement rather than an annual exercise: alarm monitoring for control rooms, security operations across the Nordics, mission-critical software for government, banking and healthcare. They maintained the evidence, faced the auditors and were accountable for the gaps – and built Obligara to fix what the available tools were missing. 

“For the businesses we work with, compliance is not a growth initiative – it is an operating condition, and a failed audit or a lapsed certification can put contracts, insurance terms and customer trust at risk,” said Marc Cooke, Portfolio Manager at Valsoft Corporation and Managing Director at Bold Communications. “Across a dozen of our businesses I have watched teams carry multiple frameworks across multiple jurisdictions on spreadsheets and willpower. Obligara gives leaders a live view of where they stand across every framework, so compliance becomes something they manage with confidence rather than discover under pressure.” 

Embedded AI with human sign-off 

Obligara’s AI works inside the customer’s row-level-security boundary using read-only, schema-bound tools. It verdicts each control as ready, partial or gap with the cited evidence behind every call, drafts CAPA root-causes and review inputs, and proposes ISO 27001 → SOC 2 mappings – but it never saves a record on its own. Every assist fills a form for a person to review and sign, and the audit log only ever records a human signature, never the model’s output. 

“The tools we used over the years could store documents, but they couldn’t connect the evidence,” said Nathan Meldrum, technical architect of Obligara, who spent eight years building monitoring software at Bold Communications and GeminiSense. “We built Obligara around shared evidence, a single audit trail and AI that handles the tedious drafting while a human signs every record. The architecture reflects the specific shortcomings we hit running ISO 27001 in production.” 

Deployment options 

Obligara is available as managed SaaS with UK / EU data residency as standard, or self-hosted on-premises or in a customer’s own cloud for the most data-sensitive environments, with SSO / SAML across both. 

Obligara is available now. To see the cross-walk, the embedded AI and the shared audit trail running against a real workspace, visit Obligara.com

About Obligara 

Obligara is a compliance management platform that unifies ISO 9001, ISO 27001 and SOC 2 in one workspace, with a genuine cross-walk between frameworks, embedded AI, and a shared audit trail. Obligara is a Valsoft Corporation product. For more information, visit obligara.com

About Bold Communications 

Bold Communications is a UK-based developer of mission-critical alarm monitoring and security communications software, with more than 30 years’ experience serving Alarm Receiving Centres, corporate and industrial monitoring operations, and the public sector. Its GeminiSense platform and related products keep control rooms running across security, government, utilities and healthcare. Bold Communications is part of the Valsoft Corporation group. For more information, visit boldcommunications.co.uk

About Valsoft Corporation 

Valsoft acquires and develops vertical market software businesses that provide mission-critical solutions in their respective niches. Valsoft’s strategy is to invest for the long term, enabling businesses to benefit from global expertise, shared best practices, and a decentralized structure that allows them to retain their entrepreneurial spirit while achieving sustainable growth.  

For more information, please visit: www.valsoftcorp.com 

Media Contact  

For Media and Marketing enquiries, please contact [email protected] 

introducing-smartsupport-afterhours-rede-698bc10a-1776281388839

Introducing SmartSupport AfterHours: Redefining Out-of-Hours Support for Our Customers

When a critical incident strikes outside of business hours, every minute matters. The quality of support a customer receives in those moments isn’t just a technical consideration — it’s a direct reflection of the trust and partnership we’ve built with them.

That’s why we’ve made a significant investment in how we handle out-of-hours support.

The Problem With the Old Approach

Until now, our out-of-hours call handling relied on a third-party service. While functional, this introduced limitations that weren’t always visible — but were always felt. Delays in escalation, inconsistencies in how incidents were captured, and a lack of direct integration with our internal workflows meant that urgent issues didn’t always receive the seamless, rapid response our customers deserve.

We knew we could do better. So we built something ourselves.

Introducing SmartSupport AfterHours

SmartSupport AfterHours is our newly developed, in-house out-of-hours call handling system — built from the ground up by our team to serve our customers more intelligently, more reliably, and entirely on our own terms.

This isn’t an off-the-shelf solution or a patched workaround. It’s a purpose-built system, designed specifically around the way our customers raise urgent incidents and the way our engineers respond to them.

What This Means for Our Customers

Replacing a third-party handler with an in-house system brings meaningful, practical benefits:

  • Faster escalation — Incidents are automatically routed directly to the on-call engineer the moment they’re raised, with no third-party intermediary slowing the process down
  • Greater consistency — Every urgent issue is captured and handled through a structured, repeatable process that we own and control end-to-end
  • More flexibility — Because the system is ours, we can adapt, improve, and extend it as our customers’ needs evolve — without being constrained by external providers
  • Better integration — SmartSupport AfterHours connects directly with our internal systems, ensuring on-call engineers have full incident context before they even pick up the phone
  • Improved accountability — Full visibility over every out-of-hours interaction means we can continuously refine our response quality

Key Considerations

SmartSupport AfterHours is designed for urgent incidents that require immediate attention outside of normal business hours. It is not intended to replace standard daytime support channels, which remain the right route for general queries and non-time-critical requests.

Out-of-hours coverage is available Monday to Friday from 17:00 to 09:00 (UK time), and around the clock on weekends and UK public holidays — ensuring that when something critical happens, there is always a clear, reliable path to support.

The system supports multiple methods of contact, giving customers the flexibility to raise an incident in the way that suits them best in the moment.

What Happens When You Raise an Incident

Once an out-of-hours incident is submitted, the process is immediate and structured:

1. The system automatically alerts the on-call engineer by both phone and SMS, with full incident details
2. The engineer contacts the customer directly to assess and begin resolving the issue
3. The entire interaction is logged and tracked within our internal systems

No delays. No ambiguity. No reliance on a third party to get the right message to the right person.

A Stronger Foundation for Customer Support

SmartSupport AfterHours represents more than a technical upgrade — it reflects our commitment to building support infrastructure that genuinely serves our customers when it matters most. By taking ownership of this critical process, we’ve created a more responsive, more transparent, and more adaptable out-of-hours experience.

We’re proud of what our team has built, and we’re confident our customers will feel the difference.

Want to learn more or see SmartSupport AfterHours in action? Reach out to your account representative or get in touch with our team directly — we’d be happy to walk you through it.